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Business & Merchant

Monongahela Valley Hospital announced that it achieved the Healthgrades 2020 Outstanding Patient Experience Award for the fourth consecutive year.

This distinction recognizes Monongahela Valley Hospital as being among the top 15% of hospitals nationwide for patient experience, according to Healthgrades, the leading resource that connects consumers, physicians and health systems.

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

“Our goal is to provide the same care to our patients as we would want for our own mothers,” explained Louis J. Panza Jr., president and CEO of Monongahela Valley Hospital. “As a community hospital, we get to know our patients and strive to make every interaction a positive experience. Having received this recognition continuously indicates that our staff is providing the highest level of care — every patient — every time.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.

The Healthgrades’ 2020 Patient Experience Award is yet another distinction MVH received for its attention to quality patient care and positive interactions. The Hospital also was recognized with the Women’s Choice Award as One of America’s Best Hospitals for Outstanding Patient Experience.

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